Return Policy

At Rice World Services, we pride ourselves on supplying premium quality rice to our B2B partners. Because agricultural products are sensitive to handling and storage, our return policy is strictly defined to ensure fairness and quality control.

1. Conditions for Return

Returns are only accepted under the following specific conditions:

• Incorrect Delivery: The product delivered is completely different from what was billed on your tax invoice.
• Quality Defects: The product has a verifiable, major quality defect (e.g., severe moisture damage or contamination upon arrival) that bypasses our standard QA checks.

2. Timeframe for Returns

All return requests must be raised within 48 hours of receiving the delivery at your godown or specified address. Any claims made after this period will not be entertained due to the inability to verify storage conditions post-delivery.

3. Condition of Returned Goods

To qualify for a physical return, the goods must meet these requirements:

• The sacks or packaging must remain unopened and sealed (unless partial opening was required to discover a hidden defect, which must be documented).
• The goods must be kept in a dry, clean, and safe environment while awaiting return pickup.
• The original tax invoice and delivery challan must accompany the return.

4. Return Logistics & Costs

If the return is approved due to an error on our part (wrong product or defective goods), Rice World Services will bear the transport logistics costs for retrieving the goods. If a return is requested for any other reason (which is subject to management approval), the buyer will be responsible for standard restocking fees and return transport costs.

Initiate a Return

To request a return authorization, please contact our dispatch team with your invoice number and photographic evidence of the issue: